The Leading with Impact Bootcamp, the first in our Leadership series, equips participants with essential management skills and self-awareness needed to lead effectively. Participants will explore their personal values and leadership style, master communication fundamentals, and develop techniques to motivate teams and achieve positive outcomes.
Management Fundamentals & Communication Skills
Overview: Build a strong foundation in supervisory fundamentals by developing self-awareness, understanding management vs. leadership, and mastering essential communication skills that create clarity and drive performance.
Self-Awareness & Personal Foundation
- Identifying your 'why' - Connecting personal values to supervisory responsibilities
- Understanding Banker's organizational values (Builders, Excellence, Servant Leadership, Transparency, Team)
- Assessing alignment between personal and organizational values
- Defining key responsibilities and areas of focus in your supervisory role
Management vs. Leadership
- Distinguishing between management functions (planning, organizing, directing) and leadership qualities (inspiring, influencing, motivating)
- Identifying your strengths in both management and leadership capacities
- Recognizing growth opportunities in each domain
- Understanding when to manage vs. when to lead in different situations
Building Self-Awareness
- Understanding cognitive biases and common thinking errors (objectivity bias, better-than-average effect, confirmation bias)
- Recognizing the relationship between thoughts, feelings, and behaviors
- Developing emotional vocabulary to identify workplace emotions accurately
- Overcoming barriers to seeking and receiving feedback
- Creating a personal feedback plan (who, what, when, and how to ask)
Fundamentals of Effective Communication
- Understanding communication as a two-way process, creating shared understanding
- The Four Keys to Effective Communication: Focus on Purpose, Adapt to the Listener's Reality, Organize Your Points, Check for Understanding
- Mastering verbal, non-verbal, and written communication forms
- Practicing scenario-based communication (e.g., communicating unexpected changes to your team)
Active Listening Skills
- The RASA framework: Receive, Appreciate, Summarize, Ask
- Four levels of listening: Listening for the message, nonverbal cues, feelings, and values
- Understanding task-focused vs. people-focused listening styles
- Overcoming common barriers to effective listening
- Hands-on active listening practice with immediate feedback
Motivating Self & Others
Overview: Discover what truly drives behavior and learn practical strategies to maintain your own motivation while inspiring and energizing your team through recognition, goal-setting, and meaningful work connections.
Understanding Motivation Theory
- Intrinsic vs. extrinsic motivation: Understanding what drives behavior
- Self-Determination Theory: The three core psychological needs (autonomy, competence, relatedness)
- Herzberg's Two-Factor Theory: Hygiene factors vs. motivators in the workplace
- Understanding individual differences in motivation preferences and triggers
Self-Motivation Strategies
- Connecting daily tasks to personal values and long-term goals
- Building resilience through growth mindset and reframing challenges
- Creating accountability structures and celebration rituals
- Managing energy and avoiding burnout as a supervisor
Motivating Team Members
- Diagnosing individual motivation levels and identifying root causes of demotivation
- Providing autonomy within appropriate boundaries to increase ownership
- Building competence through meaningful development opportunities and skill-building
- Fostering relatedness through connection, belonging, and team cohesion
- Recognizing and celebrating progress and achievement effectively
Recognition & Feedback as Motivators
- Understanding what makes recognition meaningful and impactful
- Tailoring recognition to individual preferences and communication styles
- Balancing positive reinforcement with constructive developmental feedback
- Creating a culture of appreciation and continuous feedback
Goal-Setting for Motivation
- Setting SMART goals that inspire action and commitment
- Involving team members in goal-setting to increase buy-in and motivation
- Breaking large goals into achievable milestones to maintain momentum
- Monitoring progress and adjusting strategies when motivation wanes
Addressing Demotivation & Disengagement
- Identifying early warning signs of disengagement and declining motivation
- Conducting effective one-on-one conversations to understand root causes
- Addressing systemic barriers and obstacles within your control
- Re-engaging team members through job crafting, new challenges, or role adjustments
- Knowing when to escalate or seek additional support
Influencing Skills
Overview: Develop the ability to influence without authority by building trust, leveraging persuasive communication, and navigating stakeholder relationships to drive results and lead change across the organization.
Foundations of Influence
- Distinguishing between power, authority, and influence in organizational contexts
- Understanding the psychology of influence: Cialdini's six principles (reciprocity, commitment/consistency, social proof, authority, liking, scarcity)
- Building a foundation of trust and credibility as the basis for influence
- Recognizing ethical boundaries and maintaining integrity when influencing others
Influence Without Authority
- Strategies for influencing peers, other departments, and stakeholders outside your direct reporting line
- Building strategic relationships and social capital across the organization
- Leveraging expertise and information as sources of influence
- Finding common ground and aligning interests to create win-win outcomes
Persuasive Communication
- Crafting compelling messages that resonate with different audiences
- Using storytelling and concrete examples to make ideas memorable and relatable
- Framing proposals to highlight benefits and address concerns proactively
- Adapting influence tactics to different communication styles and personalities
Stakeholder Analysis & Mapping
- Identifying key stakeholders and understanding their interests, priorities, and concerns
- Assessing stakeholder influence and support levels
- Developing targeted influence strategies for different stakeholder groups
- Building coalitions and enlisting allies to amplify your influence
Negotiation Skills
- Preparing for negotiations: Clarifying objectives, understanding interests, and identifying alternatives (BATNA)
- Principled negotiation approach: Separating people from problems and focusing on interests
- Managing difficult conversations and overcoming resistance
- Finding creative solutions and building agreements that stick
Leading Change Through Influence
- Understanding resistance to change and addressing underlying concerns
- Building a compelling case for change that connects to organizational and individual values
- Identifying and engaging early adopters and champions
- Maintaining momentum through consistent communication and visible progress
- Celebrating wins and learning from setbacks during change initiatives
Presentation Skills
Overview: Master the art of delivering confident, engaging presentations by learning strategic preparation techniques, compelling delivery methods, and how to design visuals that enhance your message and captivate diverse audiences.
Planning & Preparation
- Defining clear presentation objectives and desired outcomes
- Conducting thorough audience analysis to tailor content and approach
- Structuring presentations with compelling openings, logical flow, and memorable conclusions
- Selecting and preparing effective visual aids and supporting materials
- Rehearsing delivery and timing for optimal impact
Delivery Techniques
- Managing presentation anxiety and building confidence
- Using voice effectively: Pace, tone, volume, and pausing for emphasis
- Leveraging body language and non-verbal communication to reinforce messages
- Maintaining eye contact and reading audience engagement cues
- Using gestures and movement purposefully to enhance delivery
Engaging Your Audience
- Creating interactive elements and opportunities for participation
- Using storytelling, examples, and analogies to make content relatable
- Asking effective questions to encourage thinking and dialogue
- Handling questions and objections with confidence and professionalism
- Adapting in real-time based on audience response and feedback
Different Presentation Contexts
- Leading effective team meetings: Setting agendas, facilitating discussion, capturing decisions
- Presenting to senior leadership: Being concise, data-driven, and solution-focused
- Delivering training and development sessions: Balancing instruction with engagement
- Virtual presentations: Leveraging technology and maintaining connection in remote settings
- Impromptu speaking: Organizing thoughts quickly and delivering with confidence
Practice & Feedback
- Individual presentation practice sessions with constructive peer feedback
- Video recording and self-evaluation to identify improvement opportunities
- Applying feedback immediately in subsequent practice rounds
- Creating a personal action plan for ongoing presentation skill development
- Resources and tools for continued learning beyond the course
